Direct access to Nexus Market administration and dispute resolution. All external communication requires PGP encryption. Unencrypted messages regarding account specifics will be discarded for security compliance.
The primary channel for all active users. Accessible directly via the market dashboard after secure login. Messages are automatically encrypted with the administrator's PGP key.
Strictly for account recovery (lost 2FA/Password) and pre-sales inquiries. Do not discuss order specifics or drop addresses here without manual PGP encryption.
Domain Verification: Always verify you are on the primary onion address: rmnvwgxnat4m4o6whqvh6dy7fhnasxa6cndufyrztgahtxwdhgr7thid.onion
Encryption Mandatory: Messages containing sensitive data (TxIDs, tracking info) not encrypted with our PGP key will be ignored.
Identity Proof: When recovering accounts, sign a message with your account's registered PGP key to prove ownership.
Zero Knowledge: Staff will never ask for your mnemonic phrase, PIN, or private keys.
Import this key into your GPG keychain (Kleopatra/GPG4Win). Use it to encrypt all emails sent to support. Verify the fingerprint matches exactly before trusting.
Most technical queries are resolved in our documentation. Review the FAQ for deposit timeframes and the Tutorial for ordering procedures before opening a ticket.